Terms of service

These terms are an agreement between Edureify Inc., 447 Boradway Road New York USA (“Kratly”, “we”) and the business that creates an account (“you”). They cover the Kratly website, dashboard, tracking script, API and AI features (the “Service”). By creating an account you confirm you can accept these terms for that business.

You are responsible for activity under your account, including by people you invite. Keep credentials confidential and tell us promptly at [email protected] if you suspect unauthorised access. Team members you invite use the Service under your subscription and these terms.

New accounts start with a 14-day trial; no payment card is needed. Paid plans are billed in advance, monthly or yearly, through Stripe, and renew automatically until cancelled. Prices and plan limits are shown on our pricing page and in the dashboard. Upgrades take effect immediately with a prorated charge; downgrades and cancellations take effect at the end of the current billing period. Fees are non-refundable except where the law requires otherwise. Prices exclude taxes, which are added where applicable.

If a trial ends without a subscription, a subscription is cancelled, or a payment remains unpaid, we may restrict features such as the AI assistant, adding sites or inviting people. We keep collecting data from your installed tracking script during a restriction so you don’t lose history, subject to section 8.

You own the data you send to the Service, including data about visitors to your websites and your customers (“Customer Data”). You give us permission to process it only to provide, secure and support the Service, as described in our privacy policy and data processing agreement, which forms part of these terms. We do not sell Customer Data or use it to train AI models.

You are the controller of personal data collected on your websites. You are responsible for: telling your visitors about analytics in your own privacy notice; obtaining consent where your law requires it (the script supports a consent mode and a cookieless mode); having a lawful basis for any email addresses you send with the identify function; and not sending special-category data (such as health, religion or political views), payment card numbers, passwords or data about children under 16 through the Service.

You will not use the Service to break the law, infringe others’ rights, track people across websites you don’t control, send malware or excessive automated traffic, try to access other customers’ data, or resell the Service without our written agreement. We may suspend access to stop a serious breach of this section, and will tell you why.

The AI assistant generates answers from your data using a third-party model provider. Answers can be incomplete or wrong. They are information to help you decide, not financial, legal or professional advice, and you remain responsible for decisions you make. Questions and the data needed to answer them are sent to the provider only to produce the answer.

You can cancel at any time in the dashboard. You can export your data as CSV while your account is active. We may terminate for material breach not fixed within 30 days of notice, or immediately for non-payment after reasonable reminders. After an account is closed we delete Customer Data within 30 days, except where we must keep limited records (such as invoices) by law. Accounts that stay restricted for more than [90] days may be closed after notice.

We work to keep the Service available and secure but do not promise uninterrupted operation, except under a separate service level agreement for Enterprise plans. We may change features; we will give reasonable notice of changes that materially reduce functionality you pay for.

The Service is provided “as is” to the extent the law allows. Neither party is liable for indirect or consequential losses, or lost profits, revenue or data. Each party’s total liability under these terms is limited to the fees you paid in the 12 months before the claim. These limits do not apply to liability that cannot be limited by law, or to your payment obligations.

We may update these terms and will notify you at least 30 days before material changes take effect. These terms are governed by USA. If any part is unenforceable, the rest stays in effect. Questions: [email protected].